Goodlord is a B2B white label platform, used by estate agents in the UK to automate the admin heavy initial stages of the lettings process. The application facilitates the e-signing of contracts, online payment of fees, as well as the referencing process for prospective tenants and guarantors. It has also recently expanded to provide tenants with utility switching and move-in services.
As a software designed for agents but also used by landlords, tenants, and guarantors, it aims to take the pain away from an longwinded and often emotional process, while caring for all it’s users and striking a balance between often conflicting needs. Goodlord’s mission is to make renting simpler and more transparent.
During my time at Goodlord I was involved in multiple projects, ranging from optimisations to the existing product, bridging of any gaps it had, and extending our offering into new areas. I worked as part of a 2 person UX team, alongside the product managers and engineering team, in an agile setup.